IT Operations Manager

Faste stillinger

Permanent Placement


Are you passionate about ensuring successful IT operational performance in an international manufacturing company? Do you want to join our growth journey? We are offering an exciting and challenging job, where we have high expectations, while providing considerable freedom to act, and opportunities to develop.

The job 
In Envases, a Global Packaging company with European headquarters in Denmark and 13 manufacturing sites across Europe, we are looking for an IT Operations Manager. You will lead the support and Operations team, currently a team of 5 employees. You will refer to the IT Director Europe and be based in Odense C together with other IT colleagues.

To succeed in the role, you enjoy taking full responsibility and working with the business to achieve common goals, while always seeking to challenge, optimize and improve processes.

As IT Operations Manager in Envases your responsibility will be as follows:
  • Managing the IT Operations and Service Desk team, including, coaching, mentoring, and evaluating team and individual’s performance.
  • Ensure daily coordination and prioritization of IT resources and tasks and follow up.
  • Responsible for implementation and management of IT strategies, including Security - Corporate and local
  • Execution of IT Projects in collaboration with the company's various departments
  • Optimization and automation of workflows (i.e. On- & off-boarding of users).
  • Managing IT suppliers, contracts, budgets & licenses.
  • Ensure monitoring and response on core systems (i.e. servers, network, cyber security)
  • Managing incidents and handling service requests as well as escalation policies and procedures.
  • Developing and communicating tactical and strategic solutions to operational issues and procedures.
  • Continuous improvement of IT and helpdesk processes.
  • Analyzing incident trends and anticipating potential problems for proactive resolution.
  • Managing the lifecycle of new and existing service management processes.
  • Creating documentation: guidelines, standard operating procedures (SOPs) and other procedures.
  • Participating in maintaining inventory of hardware, software and support assets.
Your profile 
  • We expect you to have a relevant education and experience within IT Infrastructure
  • Strong experience in service desk / IT support, including experience in a leading position
  • Experience with software license agreement terms

  • Knowledge and understanding of ITIL principles
  • Fluency in both English and Danish
  • Strong communication and managerial skills

We expect you to have an analytical and proactive approach to tasks and projects, and a great sense of urgency in terms of business needs. As you will have a broad range of stakeholders inside and outside of the organization and at all levels internally, we expect you to have excellent collaboration and communication skills.

How to apply?
The recruitment process is handled by EPICOSearch
If you have any questions regarding the position, feel free to contact Senior Business Consultant Pauline Christiansen on +45 53 74 71 53 or send your application / CV to

Applications are continuously evaluated and we look forward to receiving yours.

Briefly about the company
Envases is a proud Danish production company with an exciting growth strategy. We were founded in 1879, and since 2011 we have been part of a global company, The Envases Group.

In Denmark we are around 900 employees spread over 5 factories and our own printing house. At a European level we have factories in Sweden, Holland, Germany, Austria, Switzerland, Hungary and England, and on a European level we are around 2000 employees.

We produce high-quality, fully recyclable metal packaging, thus ensuring that the valuable metals are preserved in the cycle. Our customers are mainly the food, beverage and media industries.