Freelance System Managers / Incident Managers


7 months



EPICO-IT is searching for 2 System Managers/ Incident Managers for a client. 


As System Manager, you will be the expert in the applications your team supports. You will be a part of understanding how business requirements translate to configuration changes, and then ensuring the deployment, validation, and documentation of the changes. You will ensure that the end-users get the training and support they need to get most out of the applications. It will also be a part of your role to maintain a close relationship with the application vendors and understand which new features may benefit the business.

Your main responsibilities are:

  • Responsible for maintaining and improving our applications, including regulatory compliance (GxP)
  • Ensure understanding of business processes and requirements, and translating these to technical requirements for the vendors to implement
  • Work with the other members on the team to develop application roadmaps aligned with business and IT goals
  • Coordinate with cross-functional stakeholders such as IT infrastructure, QA IT, Software vendors, support partners to ensure efficient delivery of applications changes
  • Responsible for system administration and technical support, for instance ensure access request and incidents are resolved
  • Develop training material and ensure well-trained user base
  • Ensure periodic reviews are conducted to maintain compliance to GxP regulation
  • Develop application documentation and operational documentation such as SOPs, work instructions and user manuals
  • Manage and maintain oversight over maintenance and support partners

You are proficient in English at a professional level, both written and spoken.​​​​​​​




EPICO-IT is an IT consultancy with a wide range of IT resources. EPICO is one of the largest IT consultancies in Denmark with more than 10 years of experience as a consultancy. The organization employs more than 500 IT consultants in the Nordics and parts of Europe and consists of more than 70 employees, who administrate a database with more than 6.000 CV’s within all IT-areas. EPICO’s core business consists of identifying, qualifying, and delivering freelance IT consultants from almost every IT-area to organizations. Additionally, EPICO also has specialized business units which are: Business intelligence, Data Warehouse, Cloud and Analytics (DCA), newly graduated and young IT consultants (EPICO NextGen), nearshore IT resources (Poland), and recruitment of IT specialists for permanent employment (EPICO Search).

Read more about EPICO-IT A/S: